Saatva
Mattress store · Boston
90 Newbury St, Boston, MA 02116
About
Located at 90 Newbury St in the heart of Boston, the Saatva showroom has established itself as a destination for those seeking a personalized approach to mattress shopping. The store offers a clean, inviting environment where customers can physically test various mattress models and firmness levels. With a strong 4.7/5 rating based on nearly 200 reviews, the location is frequently noted for its professional and knowledgeable staff, who are often praised for providing a low-pressure, informative experience that helps shoppers navigate their specific sleep needs. Visitors to the Newbury Street location often highlight the attentive nature of the team, who are described as patient and willing to take the time to explain the construction and features of different sleep products. Whether assisting individuals with specific medical requirements or helping families find the right fit for their homes, the staff focuses on guiding customers through the selection process without the use of aggressive sales tactics. While the vast majority of feedback emphasizes a seamless, stress-free experience from the showroom floor to the final delivery, the store remains a go-to spot for Bostonians looking to make an informed investment in their sleep quality.
Reviews Saatva
Customers consistently praise the Boston showroom for its knowledgeable, low-pressure sales staff and beautiful, comfortable environment. While most experiences are highly positive, some users report issues with long-term mattress durability and dissatisfaction with post-purchase customer service responses.
Strengths
- Knowledgeable and patient staff
- No-pressure sales environment
- Attractive and comfortable showroom
Weaknesses
- Premature mattress sagging
- Unhelpful post-purchase support
Best for
Shoppers who prefer a relaxed, informative, and pressure-free environment to test mattresses in person.
Opening hours
- Friday
- 10 AM–7 PM
- Monday
- 10 AM–7 PM
- Sunday
- 11 AM–6 PM
- Tuesday
- 10 AM–7 PM
- Saturday
- 10 AM–6 PM
- Thursday
- 10 AM–7 PM
- Wednesday
- 10 AM–7 PM