Icon Motors Group
Used car dealer · Boston
357 Mystic Ave, Medford, MA 02155
About
Located at 357 Mystic Ave in Medford, Massachusetts, Icon Motors Group operates as a car dealership that has garnered a significant volume of feedback from the local community. With a Google rating of 4.8 out of 5 based on over 2,400 reviews, the dealership is frequently noted by customers for its welcoming and attentive staff. Many patrons highlight the professionalism of individual team members, often citing a supportive approach that aims to guide buyers through the vehicle selection and purchasing process. The dealership’s reputation among its clientele is notably polarized. Supporters frequently praise the sales team for their patience, clear communication, and willingness to assist with unique financial situations, often describing the environment as friendly and helpful for first-time buyers. Conversely, other customers have reported significant challenges regarding post-purchase vehicle condition, inspection delays, and difficulties with administrative follow-through. While many visitors appreciate the personalized attention they receive on the lot, these conflicting experiences underscore the importance of thorough due diligence for anyone considering a vehicle purchase at this location.
Reviews Icon Motors Group
Customer experiences at Icon Motors Group are highly polarized, with many praising the attentive and helpful sales staff, while others report significant issues regarding vehicle quality and administrative processes. While many buyers feel supported during the purchase, several customers have documented serious post-purchase mechanical failures and delays in financial or trade-in processing.
Strengths
- Attentive and helpful sales staff
- Patient and professional service
- Clear communication during sales
Weaknesses
- Mechanical issues after purchase
- Significant delays in vehicle delivery
- Poor handling of trade-in payoffs
- Inadequate resolution of vehicle defects
Best for
Customers who prioritize personalized, hands-on sales support and are comfortable navigating potential post-purchase maintenance or administrative follow-ups.
Opening hours
- Friday
- 9 AM–8 PM
- Monday
- 9 AM–8 PM
- Sunday
- 10 AM–4 PM
- Tuesday
- 9 AM–8 PM
- Saturday
- 9 AM–6 PM
- Thursday
- 9 AM–8 PM
- Wednesday
- 9 AM–8 PM
Contact
- 357 Mystic Ave, Medford, MA 02155
- (617) 666-2727
- www.iconmitsubishi.com