Mattress Firm Back Bay
Mattress store · Boston
811 Boylston St, Boston, MA 02116
About
Located at 811 Boylston St in the heart of Boston’s Back Bay, Mattress Firm has established itself as a reliable destination for those seeking personalized sleep solutions. With an impressive 4.9-star rating based on over 750 reviews, the store is frequently praised for its professional and patient staff. Customers consistently highlight the team’s deep product knowledge, noting that representatives like Mark, Luis, Mike, and Fred take the time to explain the nuances of mattress materials, spring construction, and firmness levels without applying high-pressure sales tactics. Whether shoppers are looking for a specific mattress to address back pain, an adjustable base, or simply the right pillow for their sleeping position, the staff is noted for being attentive and thorough. The team is recognized for making the selection process straightforward, even for those shopping from out of state or coordinating complex deliveries. By focusing on individual needs and providing clear, honest guidance, the staff at this Back Bay location ensures that customers feel supported from the initial consultation through to the final delivery of their purchase.
Reviews Mattress Firm Back Bay
Customers consistently report a positive experience at this Mattress Firm location, highlighting the knowledgeable and patient staff. Sales representatives are frequently praised for their ability to guide customers toward the right products without applying pressure.
Strengths
- Knowledgeable and helpful staff
- Patient and non-pressuring sales approach
- Effective customer service during delivery issues
Best for
This store is ideal for shoppers seeking personalized guidance and expert advice when selecting mattresses, pillows, or adjustable bases.
Opening hours
- Friday
- 9:30 AM–8:30 PM
- Monday
- 9:30 AM–8:30 PM
- Sunday
- 10 AM–7 PM
- Tuesday
- 9:30 AM–8:30 PM
- Saturday
- 9:30 AM–8:30 PM
- Thursday
- 9:30 AM–8:30 PM
- Wednesday
- 9:30 AM–8:30 PM